Emergency Numbers in Luxembourg: 112, 113 and What to Do in an Emergency

Knowing which number to call — and what to say — can save crucial minutes in an emergency. In Luxembourg the system is simple: 112 for fire, ambulance and medical emergencies, and 113 for the police. Both are free, answered around the clock, and reachable from any phone. This guide explains when to use each, and lists the out-of-hours and support numbers worth saving in your phone today.

112: fire, ambulance and medical emergencies

112 is the European emergency number. In Luxembourg it is operated by the CGDIS (Corps grand-ducal d'incendie et de secours), the national fire and rescue service. Call 112 for any life-threatening situation: a fire, a serious accident, someone unconscious or not breathing, severe chest pain, heavy bleeding, a drowning, an electric shock or a gas leak.

112 works in every EU country, free of charge, from landlines and mobiles — even from a phone with no SIM or no credit. Operators in Luxembourg generally speak Luxembourgish, French, German and English.

113: the police

Dial 113 to reach the duty office of the Grand Ducal Police directly. Use it for a crime in progress, a theft, an assault, a road accident without serious injuries, or any situation needing police rather than medical or fire response. In a true emergency, 112 also routes police where needed, so if in doubt, call 112.

For non-urgent police matters — reporting a past incident, general questions, lost property — call the police on 244 244 244 rather than the emergency line, or contact your local commissariat.

Out-of-hours doctors and pharmacies

For care that is not life-threatening — a fever, an ear infection, a minor injury — outside normal surgery hours, use the médecin de garde at one of the Maisons Médicales (on-call medical centres in Luxembourg-Strassen, Esch-sur-Alzette and Ettelbruck). Call the central number 20 333 111.

• Weekday evenings: Monday to Friday, 20:00 to midnight.
• Weekends and public holidays: Saturday, Sunday and holidays, 08:00 to midnight.
• After midnight: call 112; the call is passed to the on-call doctor.

For urgent medication at night, on Sundays or on holidays, find the pharmacie de garde (on-call pharmacy) at pharmacie.lu. The on-call duty runs from 8am to 8am the next day.

Poison control and other useful numbers

If someone has swallowed or been exposed to a dangerous product, medication or plant, call the Centre Antipoisons on the free number 8002-5500. Since 2015 the Belgian Poison Centre handles calls from Luxembourg; it is staffed by doctors and pharmacists 24/7 and will tell you what first aid to give and whether you need a hospital.

• Missing or distressed children: 116 000, 24/7.
• SOS Détresse (emotional crisis line): 45 45 45.
• Fraentelefon (women victims of violence): 12344.
• CNS (national health fund): 2757-1 for insurance and reimbursement questions.
• ACL roadside assistance (breakdowns): 26 000, 24/7.

What to tell the operator

Stay calm and give clear answers. Tell the operator:

1. Where the emergency is — the exact address, town, road or landmark, and floor if relevant.
2. What happened — fire, accident, medical problem — and how many people are hurt.
3. Your phone number, so they can call back.

Do not hang up until the operator tells you to. People who are deaf or have a hearing or speech impairment can reach 112 and 113 by SMS, and the government's GouvAlert app can also be used to contact emergency services and share your location. For non-life-threatening illness out of hours, use the médecin de garde and pharmacie de garde rather than 112 — it keeps emergency lines free for those who need them most.